What is the Glamsquad cancellation policy?
We understand that plans change, but our cancellation policy is designed to protect the time and travel commitments of our beauty professionals. Because they set aside your appointment time exclusively for you, we require advance notice for cancellations or reschedules. Please review the detailed terms below:
Friday to Sunday Appointments
4–12 hours’ notice: Rescheduling or canceling will incur a $25 service charge.
Less than 4 hours’ notice: Rescheduling or canceling will incur a full-service charge.
Weekday Appointments (Monday to Thursday)
Less than 4 hours’ notice: Rescheduling or canceling will incur a full-service charge.
Exclusively Hamptons
Less than 24 hours’ notice: Rescheduling or canceling will incur a full-service charge.
How to Reschedule or Cancel
You can reschedule or cancel your appointment through:
The Glamsquad App (under Appointments)
Glamsquad.com (via your account login)
Additional Information
Why do we have this policy?
This ensures our beauty professionals are fairly compensated for the time and travel they dedicate to your booking.
What if I miss my appointment entirely (no-show)?
A missed appointment without cancellation is considered the same as canceling late and will result in a full-service charge.
Can I rebook after canceling?
Absolutely! You can book a new appointment anytime through the app or website, subject to availability.
This policy only applies to non-wedding and non-event appointments. A separate cancellation policy applies for wedding and event appointments.