Our cancellation policy is nonrefundable and ensures that our beauty professionals are compensated for their time and travel. This policy supports the hard work and dedication of our professionals, allowing us to maintain a high standard of service f
On the Glamsqaud app:. Additional tips & context.
Glamsquad credits are automatically applied at checkout to make paying for your appointment simple. Here’s the order in which they’re used:.
If you do not show up to your appointment you will be charged the full list price for the services booked including a 20% cancellation fee.
You are able to reschedule your appointment up until 4 hours before the appointment start time without incurring a cancellation fee. If you reschedule within 4 hours and up to 2 hours before your appointment time, there will be a $25 service charge.
You will receive a survey after your appointment requesting you to provide a review of your appointment. If you want your feedback to be heard immediately and directly please call (844) 695-4526 or email [email protected].
Yes. You will receive a notification that the Beauty Professional is on their way 10 minutes prior to the appointment start time. Please note, though it is rare, it is possible to receive this notification even if your Beauty Professional is running
Yes. You will receive a confirmation email to the email you booked your appointment with in a matter of minutes. If you have not seen the confirmation email, please check your junk or spam inbox.
Yes. You will receive a text notification one hour prior to the start of your appointment time. You will also receive an email reminder 2 hours prior to the start of your appointment time.
You can modify your appointment 4 hours prior to the start time of your appointment. Once you are in 'Appointments' on your app you will see a 'Modify Appointment' option. When you select 'Modify Appointment' you will see the following options:. If y
Your Beauty Professional will wait for half of the scheduled appointment time. For example, if you booked a makeup appointment, the artist will wait up to 30 minutes. Please note that the end time of your appointment will remain the same and the Beau
For a blowout or braid, we request you have “Wet Hair, In The Chair.” This means you should wash your hair 10-15 minutes prior to the appointment so your hair is damp but not soaking wet. For updos, no need to shampoo before your appointment. Dry hai
Appointments booked before September 1, 2025 fall under our 2025 pricing model. Any appointments booked on or after September 1, 2025 are part of our 2026 pricing model. Please note that if you modify an appointment originally submitted before Septem