Your satisfaction is our top priority — if something didn't go right, we want to hear about it and we'll do everything we can to make it right.
If you're unhappy with your service for any reason, please reach out to us directly at [email protected] or through the in-app chat. You should also complete the post-appointment survey — every survey is read by our team to help us ensure a consistently great experience.
Refunds may be issued in situations such as:
Your Beauty Professional didn't arrive and we were unable to provide a replacement
Glamsquad canceled your confirmed appointment due to Pro unavailability
You were charged incorrectly or for a service that wasn't provided
Significant service quality issues, at the discretion of our Client Experience team
Refunds are processed to your original payment method and typically appear within 3–5 business days, depending on your bank or card issuer.
If you believe you're owed a refund or have questions about a charge, email us at [email protected] or reach out through the in-app chat — we'll look into it promptly.