Where can I see my upcoming and past appointments in the app?
Viewing Past Appointments:
To view your past appointments, open the app and navigate to ‘Account’, then select ‘Past Appointments’. Here, you can:
View detailed receipts for each appointment.
Email receipts to yourself for record-keeping or expense purposes.
Easily rebook the same service for a future date with just a few taps.
Please note: Rebooking a past appointment does not guarantee you will be matched with the same beauty professional(s) from your previous service. Availability may vary based on their schedule.
Viewing Upcoming Appointments:
To see your upcoming appointments, go to the ‘Appointments’ tab right on the app’s main menu. All your scheduled appointments will be displayed immediately upon selection.
Within your upcoming appointments, you have several options to customize or update your booking:
Edit Location: You can change your service location up to 4 hours before your appointment start time.
Add Style Notes: Include specific instructions or preferences, and even attach photos for inspiration to help your beauty professional prepare.
Modify Appointment Details: Change the date, time, or services booked if your plans change.
Cancel Appointment: If you need to cancel, please review our cancellation policy before doing so to avoid any fees or penalties.
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Additional Context and Frequently Asked Questions
How will I be notified if my appointment changes or is canceled?
You will receive instant notifications via push notifications on your phone and email alerts whenever there is a change or cancellation related to your appointment. These updates include all relevant details so you can stay informed and make any necessary adjustments.Can I rebook with the same beauty professional if they are available?
When you rebook a service, the app will try to match you with your previous beauty professional if they are available at your chosen date and time. However, availability cannot be guaranteed. If you have a preferred professional, you can mention their name in your style notes or contact customer support for personalized assistance.Is there a limit to how many past appointments I can view in the app?
No, you can access all your past appointments within the app, with no limit. This allows you to keep track of your entire booking history and receipts.
How do style notes and photos get communicated to my beauty professional?
Any style notes or photos you add when booking or editing an appointment are sent directly to your assigned beauty professional. This helps them understand your preferences and desired style before your appointment, ensuring a tailored experience.