Why do I have an additional charge when my package is applied to my service?
There are a few common reasons why you might see an additional charge on your bill even after your package credits have been applied to your appointment:
Service Upgrades or Add-ons:
If your package covers a specific service—for example, a blowout—but you book a different or upgraded service like an updo that costs more, the system will deduct credits equivalent to your package value for the base service. However, because the updo costs more, you will be charged an additional fee to cover the difference. This sometimes results in your package credits being partially used, leaving an uneven amount of credits remaining.Using Credits on One Service Only:
If your package covers one type of service (like blowouts), but you add on additional services such as a manicure or makeup, only the service included in your package will be covered by credits. The additional services will be billed separately.Partial Credit Usage on Final Appointment:
When you use the last credits in your package, if the appointment cost exceeds the value of those remaining credits, you will be responsible for paying the remaining balance.
_______________________________________________________________________________________
Additional Context and FAQs:
Can I combine multiple packages or credits to cover a more expensive service?
Currently, package credits apply only to the specific services they were purchased for and cannot be combined or split across multiple packages for one appointment.Will I be notified in advance if additional charges apply?
Yes! When booking, your appointment summary will indicate the cost covered by your package credits and any additional fees you’ll need to pay. If you have any questions, our team is happy to clarify before your appointment.What happens if I cancel or reschedule an appointment with package credits applied?
Package credits are typically reserved once an appointment is booked. If you cancel or reschedule, the credits will be refunded or reapplied according to our cancellation policy (include your specific cancellation policy here if needed).Can I use package credits for add-ons or products?
Package credits are usually intended for services only. Additional add-ons or products will be charged separately unless otherwise specified.How do I check my remaining package credits?
You can view your remaining credits through your account on our website or app, or by contacting customer service.