Can my package be refunded?
Glamsquad packages are designed to offer you flexibility and convenience. They never expire, so you can use your sessions whenever it suits you best, without any time pressure. Because of this lifetime validity, all packages are non-refundable, whether they are partially used or completely unused. This policy helps us maintain consistent pricing and service quality for all clients.
If you have concerns about scheduling or using your package, our support team is here to help you make the most of your sessions. Also, if you experience any issues with a booked service, please let us know quickly so we can work towards a solution.
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Additional Information
Can I transfer my package to someone else?
Yes, you can transfer your package to a friend or family member by contacting our customer support team, who will guide you through the process.
What if I can’t use my package due to an emergency or unexpected circumstance?
Since packages never expire, you won’t lose your sessions. However, please inform us if you expect delays so we can assist you accordingly.
What if I’m unhappy with a service?
If you’re not satisfied with a service, contact us promptly and we’ll work with you to resolve the issue, whether through rebooking, credits, or other solutions.