Glamsquad

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Glamsquad always tries our best to provide a seamless experience. Glamsquad values your feedback. If you have an issue with your service please email the Client Experience team at reservations@glamsquad.com or call us at (844) 695-4526.

What if I have an issue with my service?

Services

General

What is the Glamsquad cancellation policy?

How to I add photos to my appointment notes?

How do credits apply to my appointment?

What if I don't show up to my appointment?

How do I reschedule my appointment?

What is the survey I received after my Glamsquad appointment?

Will I receive a notification when the Beauty Professional is on their way?

Will I receive a confirmation email for my appointment?

Will I receive a reminder before my appointment?

How do I modify my appointment?

What if I'm running late for my appointment?

How do I prepare for my Glamsquad appointment?

How much time required for Glamsquad nail services?

How much time is required for Glamsquad makeup services?

How much time is required for Glamsquad hair services?

Appointment Duration

When should I book an hourly appointment?

Can I book an hourly appointment on my own?

Hourly Appointments

How do I request a specific Beauty Professional?

How do I book a wig application or wig styling appointment?

What if I have a special request that is not listed as a service?

Special Requests

How do I book an appointment?

How do I book an appointment outside of the Glamsquad area?

I have added my address to my profile but it won't let me book. What does that mean?

What if Glamsquad does not service my area?

Is there a cutoff time for making early morning next day appointments?

Can I book times that are not listed on the app?

What if I can't book an appointment for my desired date and time?

Reservations

What if my group only wants express services and not full services?

What if I have booked a group reservation and we all want to use a promo code for the group appointment?

How do I make a group reservation?

Group Reservations

Appointments

Does Glamsquad offer haircuts?

How do I prep for my blowout?

What is a haircut + blowout?

What is a family haircut?

What is a haircut for two?

Do you offer kids haircuts?

Do you offer mens haircuts?

How do I prep for wig application and wig styling?

How do I prep for my haircut?

Is Glamsquad offering hair coloring services?

Does Glamsquad offer a shampoo service?

Why is Glamsquad expanding into haircuts?

Do you offer wig application and wig styling?

Does Glamsquad work with extensions?

How do I prep for my updo?

Does Glamsquad offer hair color?

What is a blowout and a braid?

Hair

How do I prepare for a makeup service?

What type of eye mask do you use?

Can I request a specific type of makeup?

What is airbrush makeup?

Do you offer body makeup?

What type of false lashes do you use?

What is included in a makeup service?

What kind of makeup products will my makeup artist have?

Makeup

Do you offer a polish change?

What is included in a spa pedicure?

What is included in a pedicure?

Do we offer acrylics or hard gel?

What is included in a spa manicure?

What is included in a manicure?

Can I book a manicure and decide to add nail art on the spot?

Can I get a nail art pedicure?

Is a french manicure considered nail art?

Can I choose more than one nail art look?

What cities do we offer gel manicures in?

Do you offer gel pedicures?

Can I design my own nail art look?

Nails

What is Halloween Wig Styling?

What is a Halloween Wig Application service?

What is a Halloween Hair service?

What is Makeup Special Effects?

What is a Halloween Eyes-Only Makeup service?

What is a Halloween Theatrical Makeup service?

What is a Halloween Beauty Makeup service?

Halloween

What is out of zone pricing?

How much does Glamsquad cost?

Pricing

Does Glamsquad offer services for photoshoots?

What services do you provide for events?

Events/Photoshoots

Do you offer outdoor services?

Am I able to split a service with another person?

What if my service requires extra time?

What products/tools do Glamsquad Beauty Professionals carry with them?

Do you offer services for kids?

How do I book a bridal or wedding service?

Why should I book a bridal trial?

Who are Glamsquad bridal-certified beauty professionals?

How does payment work for a bridal or wedding appointment?

When do I need to finalize my wedding day schedule?

What is the wedding cancellation policy?

Can I choose my bridal team and do you have portfolios or Instagrams for me to review?

Can I speak to my team prior to the trial/wedding day?

Is there a package/discount for wedding services?

Can I split the payment for my wedding services on different cards?

Weddings

Do all Glamsquad memberships automatically renew?

What is the Glamsquad membership?

How do I purchase the Glamsquad membership?

How do I use my membership and package credits in one booking?

What happens when I purchase the Glamsquad membership?

How do I receive my 10% off members-only discount?

What is the difference between a package and a membership?

Are tax and gratuity included?

When can I expect my monthly charge?

Are membership blowouts transferable to other services?

When/how can I cancel my membership?

How do I know how many membership blowouts I have left?

Can my unused membership blowouts be refunded?

Do my membership blowouts expire?

Can promotions and offers be applied to membership blowouts?

What are the Glamsquad Membership Program details?

Membership

How do I request a vaccinated beauty professional?

What safety requirements are there for clients?

Can the Beauty Professional use tools that I provide?

COVID-19 Related Questions

In-home safety protocol and what to expect during your Glamsquad service

What is the recertification process for Glamsquad Beauty Professionals?

Safety Protocols

COVID-19 Safety Policy

Why should I purchase a package?

Perks of Purchasing Packages

Do I pay gratuity on packages?

Gratuity

Can my package be refunded?

Refunds

Why do I have an additional charge when my package is applied to my service?

How do packages work?

If my package is for blowouts, can I use it towards makeup or nails?

Can I use credits to purchase service packages?

Where can I see how many credits are left in my package?

Can I purchase a gift card or gift package over the phone?

Service Packages

When will my credit card be charged?

Can I have multiple forms of payment in my account?

Can I pay split payment for services on multiple cards?

What method of payment do you accept?

What is the Valet policy?

Billing

If I choose to print a gift card, when will I receive the link?

If I choose to email my Gift Card/Package will the recipient receive a notification?

How do I purchase a gift card on the Glamsquad website?

How do I purchase a gift card on the app?

Gift Certificate

Are there two charges for one appointment?

How do I obtain an itemized receipt?

What is the Glamsquad support fee?

Will I pay tax for my service?

Is gratuity included?

What happens when my account is past due?

Past Due Account

Authorization & Payment

I have Glamsquad credits. What do my credits mean?

How do I reset my password?

Where can I unsubscribe from marketing emails?

Where can I see my orders?

My Orders

Where do I find my upcoming and past appointments on the Glamsquad website?

Where can I see my upcoming and past appointments in the app?

My Appointments

Where can I see my referral credits for referring a friend?

Where can I see my packages and gift card credits?

Where can I add or update my method of payment?

Where can I add or update my address?

Settings

My Account

Can I use a promo code to purchase Glamsquad products

Can I use an expired promotional code?

Expired codes

What do I do as a first time user when I receive a referral code?

When will I receive my referral credit once I have referred a friend to Glamsquad?

What if I have an issue with my service?Updated a year ago